Customer service starts with a smile and an optimistic outlook. A warm greeting should be the first thing all customers see and hear.
A smile can come through in your voice so make sure you are ready to be friendly when you pick up the phone.
At Navigator we promote a friendly environment, with a can do and will do approach, whilst communicating with both internal and external customers.
At Navigator we listen to our customers carefully, not only to the words that they say, but also the ideas they are trying to convey and the challenges they face.
This allows us to develop a much greater knowledge of the message whilst understanding any challenges and pain points that need to be resolved.
Feedback is encouraged to understand real customer experiences, identify areas of improvement at an early stage and to be able to take appropriate action to prevent recurrence.